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Blank screen and wont charge

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‎04-11-2018 01:01

‎04-11-2018 01:01

Fitbit has a blank screen trief to charge and nothing shows up

Any.ideas appreciatef 

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‎04-15-2018 06:01

‎04-15-2018 06:01

Welcome to the Forums @TIN471! 

 

That sounds very bothersome, let's take a look.

 

First I'd like to ask some questions:

  • What device are you using? 
  • When you connect the tracker, do you feel any vibration?
  • Have you tried syncing the tracker while it is on the charging cable? Even if nothing is showing on the screen.
  • When did you begin experiencing this situation?

In the meantime, I recommend that you try to perform a restart on your Fitbit. That could lead to the tracker to begin working again, in case it is that something is stuck and preventing the display to show anything.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

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