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Blaze can't sync for almost a week

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‎10-02-2018 00:20 - last edited on ‎10-03-2018 07:30 by Fitbit Moderator

‎10-02-2018 00:20 - last edited on ‎10-03-2018 07:30 by Fitbit Moderator

Did thé android update 9.0 on te one plus 6. Blaze can't sync for almost a week.

 

 

Moderator edit: updated subject for clarity

 

 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-03-2018 08:09

‎10-03-2018 08:09

@Janssens Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't syncing with your phone. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
1 REPLY 1

‎10-03-2018 08:09

‎10-03-2018 08:09

@Janssens Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't syncing with your phone. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer