help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze frozen and great customer service provided replacement

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2018 10:18

‎08-05-2018 10:18

For the second time by Blaze frozen, impossible to swipe and couldn't shut down with left and bottom buttons. After searching on here I was prepared for bad news as I knew it was about 6 weeks out of Warranty.  Customer Service were brilliant, just had to upload picture of frozen screen and straight away told it was faulty and replacement ordered. Had read about people being offered discount on another one, which wasn't for me but identical model completely free . Well done Fitbit! Thank you. 

Best Answer
1 REPLY 1

‎08-07-2018 07:18

‎08-07-2018 07:18

Welcome to the Forums @JulesE55! 

 

Glad to read that you had a positive experience and that you will be able to continue working towards your goals. 

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about in there, I'm sure that you will find something that peaks your interest.

 

Let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes