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Blaze no longer syncing with phone

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‎08-22-2018 08:59 - last edited on ‎08-23-2018 06:44 by Fitbit Moderator

‎08-22-2018 08:59 - last edited on ‎08-23-2018 06:44 by Fitbit Moderator

At one time I was recieving my text messages and phone calls on my blaze but I'm no longer getting them. My app on my phone isn't syncing. I have tried everything. Need help.

 

 

Moderator edit: Clarified subject

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‎08-23-2018 06:50

‎08-23-2018 06:50

Welcome to the Forums @Kelly081259.

 

Thanks for letting me know that you have tried to troubleshoot the issue on your own.

 

It is possible that the Bluetooth connection has been corrupted in some way. If that is the case, we could try to restart it from scratch. You can click here to find steps on how to do that, by removing your Blaze from your phone's Bluetooth paired devices. After doing that you can setup you Blaze again as if it was a new device and then setup notifications and that will do the trick. 

 

Hope you find this useful! Let me know if there are any further questions.

Lanuza | Community Moderator

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