12-28-2017 08:25 - edited 12-28-2017 08:38
12-28-2017 08:25 - edited 12-28-2017 08:38
link issue with LG G5. Why would they sell something that is not compatible with most phones without letting people know. I hope i can get my money back
12-30-2017 06:51
12-30-2017 06:51
Hi there @ffastfred, welcome aboard to the Fitbit Community! Thank you for your feedback and I can understand your point of view.
Note that all the information related to the Fitbit trackers and app compatibility are available either in the 101 guide on your Fitbit app settings, the manual product available online and in our dedicate website for compatible devices: https://www.fitbit.com/devices.
The LG G5 has all the hardware requirements to be a supported device but is currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. If the device supports BLE (AKA Bluetooth 4.0) I recommend giving the setup flow a try. Rest assure our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!
For any additional questions you may have please refer to our Returns & Warranty information.
Once again thank you for your feedback.
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