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Blaze not working with Samsung S8

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‎07-26-2017 15:42

‎07-26-2017 15:42

I am having all the same issues as the others after just upgrading to Samsung S8. The tracker will not pair and I cannot get ANY notifications. Tried all recommended resolutions with No success. Called Customer Service and they were not able to provide any resolution. Very frustrating and making me wish I had purchased Garmin tracker as that one always worked. I hope Fitbit can resolve this issue or they stand to have MANY customers switching to other tracking devices. NOT a happy customer. 

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‎07-29-2017 06:10 - edited ‎07-29-2017 06:13

‎07-29-2017 06:10 - edited ‎07-29-2017 06:13

Hello @Choffma59, good to see here, welcome aboard to the Fitbit Community! Thank you for your feedback and i understand your frustration.

 

Were you able to try the troubleshooting steps from our support team? I've noticed your Community profile shows you have a Blaze paired to your account, is this correct?

 

It would hurt to try the following troubleshooting steps for the notifications issues: My tracker isn't receiving notifications (Android Fitbit app).

 

However the Samsung Galaxy S8 it has been recently added to the compatible device list and I'm sure you were advised this already, but we are still working on some bugs with the S8 and are hoping to improve compatibility really soon.

 

I appreciate your understanding while we work to improve this experience. Stay tuned for more updates!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎07-29-2017 15:09

In response to RobertoME

‎07-29-2017 15:09

Roberto,

Thank you for your follow-up. I tried all of the suggested resolutions and nothing would work. I had not been able to get the Blaze to pair or receive notifications. 

 

Yesterday, after I received an update to the Fitbit app, the Blaze automatically paired with my phone and I began to get notifications, which makes me happy. I'm hoping this continues to work properly. If any further issues arise, I will contact you.  Thanks for reaching out. 

 

Carl

 

 

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‎08-03-2017 07:47

In response to Choffma59

‎08-03-2017 07:47

Hi there @Choffma59, thank you for keep me updated and I'm sorry I was able to reply until now.

 

I'm happy to hear it is working now and indeed we are doing our best to get its full support and compatibility for the convenience of all our users..

 

See you around and stay awesome!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎10-16-2017 19:30

In response to RobertoME

‎10-16-2017 19:30

Tried everything...  I replaced the Blaze and factory reset the Samsung S8+.  It worked for five minutes then I happened to see a 'Pairing refused' small message flash on the phone and then all the problems started again.  I'm going nuts.

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