help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze receiving email notifications and they're turned off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2018 19:22

‎07-01-2018 19:22

I've had my Blaze for over two years and this is the first time this has happened.  A few days ago, I couldn't get it to sync, so I deleted it and set it up as a new device.  Since then, I'm getting email notifications and they're turned off.  Heck, I even turned off ALL notifications in the app.  Didn't stop it.  I had to turn off all notifications on the Blaze.

 

I've deleted it and added a new device, had Bluetooth forget the pairing, restarted my phone and everything else I could think of. This is so annoying.

 

I have a Samsung Galaxy S9.

 

Any suggestions?

Best Answer
0 Votes
3 REPLIES 3

‎07-04-2018 12:30

‎07-04-2018 12:30

HI @TrueRedhead, good to see you here in the Fitbit Community and my apologies for the late response. I was reading your post and I'm wondering how it goes? Certainly this is an odd behavior, since you already turned off all notifications in your Blaze and added as a new device. 

 

The issue should be resolved by doing this steps, so I'm wondering from which email app are you receiving the email notifications in your Blaze?

 

I would recommend to try these steps:

 

  1. Unpair your tracker in your mobile device's Bluetooth settings. If you are unsure how to verify or change settings for your mobile device, refer to instructions provided by your device manufacturer. For most Android mobile devices, tap Settings > Bluetooth, find your tracker in the list of paired devices, and then tap Forget or Forget Device to unpair your tracker.
  2. Reboot your mobile device.

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎07-05-2018 07:31

In response to RobertoME

‎07-05-2018 07:31

Roberto,

 

It's the stock email app on Samsung.  My default email is hotmail.  I just checked an I've blocked any notifications on the app and in the fitbit app.

 

I've unpaired the Blaze and rebooted to no avail.

 

It is very strange behavior!  It only started recently.  The sync problem has gotten worse also.  I just thought of something and checked.  I had a Verizon Samsung Galaxy S9 software update on June 21st.  I'm trying to find info on the update/patch.  

Best Answer
0 Votes

‎07-09-2018 06:13

‎07-09-2018 06:13

I'm giving the Samsung Gear 3 Frontier a try.  My husband has a Blaze too and reminded me that he's had trouble since the beginning.  He only syncs it to the computer, when it actually sycs.  Plus, his battery drains overnight.

 

Love my fitbit, but it's just too much of a pain to try to get it to work and sync.  Now I'm not getting any notifications.   

Best Answer
0 Votes