Blaze set up problems

[WestgateMike]

I am having issues setting up my new Blaze I have loaded the set up app up onto my phone Samsung SJ5 followed the steps Pushed left button the phone says found it and the watch vibrates but the phone screen asks  to enter the number on your display but know number is showing up on the display screen just the Fitbit Blaze dotted symbol I have tried turning everything off and re starting .

The Blaze display screen only displays the symbol and nothing else

[RobertoME]

Hello @WestgateMike, good to see you have joined the Fitbit Community! I have seen in your Community profile you don't have a tracker paired, so I assume the issue still persists.

In this case I'm not able to find your devices as compatible in our list of supported devices and with this we cannot guarantee your phone will support all the functionalities of the Fitbit tracker as is intended. However it would not hurt to try the following:

1. Turn your tracker off and back on using the instructions in this post.
2. Try the setup process again.
3. If you can't set up after a restart, reboot your mobile device (turn it off and then back on).
4. Try setting up your tracker again.
5. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

If that does not work, I suggest setting up via a device listed as supported or using a computer. Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

See you around and hope this helps!

[WestgateMike]

I have tried everything you suggested including on my computer witch is running Windows 10 but i am having the same response the Fitbit blaze vibrates but no numbers appear on the screen.

The screen only displays the dotted symbol and dos not have fitbit.com/setup on the screen I have attached a photo of the display

[Duck1723]

I am having the same issues

[RobertoME]

Hello @WestgateMike and welcome aboard to the Fitbit Community!

@Duck1723 I was reading you are in the same scenario, however I noticed in your Community profile you have a Flex 2 as a paired device. Can you let me know how it goes? Is the issue still persisting? Also I'm curious to know if you have tried my previous recommendation? If you haven't please give it a shot.

@WestgateMike in your case I believed this require other review based on the latest update you've shared with me. Please take a look at your Community Private message inbox for more details.

See you later fellows. Keep me posted for more help.