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Blaze will not re-pair to android phone

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‎07-31-2018 16:05

‎07-31-2018 16:05

 I have been using my Blaze happily for over a month with no issues, yesterday it ran out of charge to I recharged it and then logged onto the app to sync it. It would not sync so I deleted the app and reinstalled it and restarted the Blaze...nothing.

 

I cleared the cache on my phone and force stopped the app and then I unpaired the device. I now cannot repair it as i put in the pin number, it says connecting and then nothing else happens. I turned off the bluetooth and then turned it back on,  I have also tried removing the app  from my phone and logging in on the computer as recommended but still no luck.

 

What am I missing?

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‎08-01-2018 10:19

‎08-01-2018 10:19

We need to fix the sync problem @AlisaCate, simply telling Fitbit that you do not want to use your tracker will not fix anything, but usually will add problems. 

Have you restarted the tracker and the phone? 

Removed the Blaze from your phones Bluetooth. Do not try and reconnect .

Killing the Fitbit app requires it to be done through the phones app settings, swipeing out of memory will not work .

Also clear the fitbits cache. 

Make sure both Fitbit and the phone has all updates. 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing
How do I set up my Fitbit device?
Set up and get started using your new device.
Why can't I set up my Fitbit device?
Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device

 

Best Answer