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Bluetooth connectivity gone

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‎08-28-2017 20:10

‎08-28-2017 20:10

I have a Charge 2 and since yesterday the Bluetooth connectivity is not working.  I removed the device from my s7 edge and I try to re-connect the Bluetooth, but it is not recognizing the Charge 2 anymore.

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‎08-28-2017 21:00

‎08-28-2017 21:00

Just like when you first set up your tracker, @Beninhong you don't connect the bluetooth.  That is the job of the app, open the app to force a sync..The app knows what to do.

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‎08-28-2017 23:03

In response to Rich_Laue

‎08-28-2017 23:03

I have tried that.  But even when I try to connect o the app my S7 edge is non responsive.  Any way to get my charge 2 replaced?

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‎08-28-2017 23:27

In response to Beninhong

‎08-28-2017 23:27

What halpens when you force a sync by opening up the Fitbit app. The app should then connect to the tracker.

 

You cannot connect the phones  Bluetooth to thr tracker. The tracker does not have an option for you to connect it to the Bluetooth or the app.

The app must do the initial connecting.

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