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Brand new wont work

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‎05-09-2016 02:05

‎05-09-2016 02:05

Hi all i have charged the fitbit and it won't do anything. Ive tried to reset it by plugging it in to charge and holding down the button but nothing happens bar the battery sign flashing up and the green lights are flashing. Any help
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‎05-09-2016 03:10

‎05-09-2016 03:10

Hi @Micko10 what fitbit model do you have?

 

After charging it did you get through the setup process ok? Did you set it up on a phone or a computer?

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‎05-20-2016 05:55 - last edited on ‎11-19-2025 09:23 by Fitbit Moderator

‎05-20-2016 05:55 - last edited on ‎11-19-2025 09:23 by Fitbit Moderator

It's nice to see our Community is growing @Micko10! Welcome! Man HappyI noticed @SteveH asked you great questions to help you resolve this. I'd like to add that you can also try a different USB port or UL-certified wall charger. Do not use a USB hub and restarting your tracker by following the steps provided in this thread.

Let me know how it goes! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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