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Bug: Fitbit Android App cannot sync without location permission

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‎06-19-2019 19:34 - last edited on ‎06-20-2019 07:27 by Fitbit Moderator

‎06-19-2019 19:34 - last edited on ‎06-20-2019 07:27 by Fitbit Moderator

Dear Developer,

We are currently involved in a healthcare study doing digital phenotyping where patient privacy is one of our major concerns. We realize that without granting location permission, the Fitbit IOS App can sync and get sleep data, however, the Fitbit Android App cannot sync nor getting sleep data. After discussion with one of your directors, John Gillman (also our collaboration partner in this study), he confirmed that this behaviour is a bug.

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‎06-20-2019 07:30 - last edited on ‎06-20-2019 09:52 by Fitbit Moderator

‎06-20-2019 07:30 - last edited on ‎06-20-2019 09:52 by Fitbit Moderator

Welcome to the Community Forums @xuancong84! Thanks for taking the time to share the above information. 

 

Please check out this help article: Why is the Fitbit app prompting me to turn on location services? which provides more details to why it needs to be turned on for Android.

 

If you still need additional support to keep your study private, we suggest following up with John directly. Otherwise, we're happy to help with any product support.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-20-2019 07:30 - last edited on ‎06-20-2019 09:52 by Fitbit Moderator

‎06-20-2019 07:30 - last edited on ‎06-20-2019 09:52 by Fitbit Moderator

Welcome to the Community Forums @xuancong84! Thanks for taking the time to share the above information. 

 

Please check out this help article: Why is the Fitbit app prompting me to turn on location services? which provides more details to why it needs to be turned on for Android.

 

If you still need additional support to keep your study private, we suggest following up with John directly. Otherwise, we're happy to help with any product support.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer