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Buttons do not work

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‎08-03-2016 18:59

‎08-03-2016 18:59

My Blaze is new, out of the box today, and the buttons do not work. I can only pair it with my Samsung Galaxy 7 when it is connected to the charger. Any fixes or should I contact customer support?
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5 REPLIES 5

‎08-03-2016 20:51

‎08-03-2016 20:51

Welcome to the forums @monarch_mama

 

The buttons don't work at all? What happens when you press them?

 

It's always faster to return the Fitbit where it was purchased.

 

Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-04-2016 06:54

In response to Odyssey13

‎08-04-2016 06:54

No, none of the buttons work. I have tried them in and out of the wristband. The only way it comes on is while in the charger. I purchased on Amazon and will contact them.

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‎08-04-2016 06:56

In response to monarch_mama

‎08-04-2016 06:56

I also forgot to mention it does not come on when the screen is tapped, either. 

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‎08-04-2016 07:04

In response to monarch_mama

‎08-04-2016 07:04

@monarch_mama do get with the seller and see what they can do for you.

 

It should show the face when it's tapped or when you twist your wrist while wearing it.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-08-2016 17:00

‎08-08-2016 17:00

@monarch_mama I recommend following these restart instructions. If you don't see anything displayed once following those instructions, I definitely suggest going through with @Odyssey13's suggestion or you can also reach out to our Support Team and let them know of your experience and of your troubleshooting efforts.

Erick | Community Moderator

It's all about the food! What's Cooking?

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