Call Notifications delay

[SunsetRunner]

Hi, I'm using charge 2. I use Samsung S8. I have Android 8.0 installed.

Call notification is too late.

Do you have a solution?

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner.

Let me help you out!

In this case I'd like to recommend that you try to follow the steps in this article. That should definitely help you in getting your Fitbit to receive notifications in time.

Let me know if you have any further questions.

[CeeCee12]

That didn't help at all. I did all that and there is a still a call delay on my blaze. 

[LanuzaFitbit]

Hello @CeeCee12.

Thanks for trying the steps that have been recommended. I'd like to take a closer look at what could be going on.

To better understand the situation I'd like to ask you some questions: 

• How long is the delay?
• What phone are you using?
• What Android  and app versions is your phone running?
• Are you experiencing any other issues?
• Are there any other Bluetooth devices connected to your phone?

Having this information could let us better understand what is happening and find the best way to move forward.

In the meantime I'd like to recommend that you try follow the steps I shared above in a location where there are no other Bluetooth devices that could be causing interference. It could be that other connections are slowing the process for the notifications to come through.

I look forward to your reply.

[Shanky]

Hi, I have just switched from iPhone 6 to One Plus 7T, but somehow my incoming call notifications on the Fitbit Blaze, are running late. Like, if a person 'X' called me some time ago, and then later person 'Y' is calling, my Fitbit still shows that the call is from person 'X', and when later person 'Z' calls, the notification is of person 'Y'. Hence the name on the watch of the caller is running behind by 1, please help.