help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2019 14:06 - last edited on ‎10-03-2019 17:23 by Fitbit Moderator

‎10-02-2019 14:06 - last edited on ‎10-03-2019 17:23 by Fitbit Moderator

After a hour in chat and another 30 minutes on phone with a lady then supervisor it is was finally told to me they have no idea when a fix will come about with notifications not showing on any Versa Models including the new Versa 2, what really has me upset they knew they have a issue and did not share it with us loyal customers for years! poor way of taking care of your customers.... so I now have a versa which I rely on notifications at work to answer calls and messages from my customers, and all they can say is sorry , guess time to visit Garmin site

 

Moderator edit: Updated subject for clarity 

Best Answer
2 REPLIES 2

‎10-03-2019 17:21 - last edited on ‎11-08-2024 14:51 by Fitbit Moderator

‎10-03-2019 17:21 - last edited on ‎11-08-2024 14:51 by Fitbit Moderator

Welcome to the Community @auby. Thanks for taking the time to share your experience with our Support team. 

Your feedback and comments are appreciated, we're always working to resolve issues as soon as possible. Whenever, Fitbit is aware of an issue, we usually create main threads or we let users know in the post created. 

Your patience and understanding is appreciated while this is resolved. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-15-2019 12:34

In response to SilviaFitbit

‎10-15-2019 12:34

Fitbit has been aware of the issue with Android 10 notifications for weeks now. The issue has also supposedly been "escalated" to "support" (although I don't know how support can fix anything, it needs to go to engineering). See 32402346. Please search and read all of the community posts labeled "Android 10" and you'll see how far back it goes, but it's been more than 3 weeks. (The Android 10 update was released the beginning of September.) 

 

Therefore, your response is incorrect. Fitbit is choosing not to respond to this issue, or admit that it is an issue.

Best Answer