Call notifications showing wrong number

[Annry48]

After The latest upograde my Charge 2 shows thee wrong number when the phone is ringning. And it doesnt show any texts at all. It wasn't any problem before the upgrade. I have shut down the app and picked it up again and I have also looked at the phone installs but it still a problem. It is very enoying. Any one out there who know anything about this and could help me? 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Annry48, welcome to the Community Forums! 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[Meenus]

Hi, I am also experiencing the same thing. Call notifications are showing wrong phone number after the recent update. I use Google pixel 2 xl phone. 

[Annry48]

I have a Fitbit Charge 2 and it still shows the wrong number and no texts at all. I have done everything I can.

Probably it cant be solved. Anyone out there who can help me? 

[BJI]

I have had this issue for awhile on my Samsung. All messages and notifications have been viewed at least once but it tells me I have, depending on the day or time of day, anywhere from 30 to 32 unread messages/notifications on. I have a Versa and it’s up to date as is my Fitbit app and phone. 

[Meemeemac]

I have a Samsung note 9 and a fitbit charge 2. Since the last update, my fortnight reflects the wrong contact for incoming calls and texts. 

Moderator edit: Format 

[Annry48]

Hi again. Sorry for late answer. I have an Huawei P20 pro and The trouble
with the notifications started sometime in May or June, i think. I have
already done all The things I can do with my phone and with my fitbitwatch
but the problems are still there. It happened with the new upgrades.
It is very inoying. I have red that I am not alone of this problems and I
think it should be solved.

Best regards

Annelie 

Moderator edit: Removed personal information 

[RicardoFitbit]

It's a pleasure to continue providing assistance with this situation, my sincere apologies for the delay in responding.

I'd like to share with you guys that here at Fitbit we are aware of this situation and working towards a resolution as soon as possible. In the meantime we work to resolve this inconvenience, please make sure to have the Fitbit app and operating system up to date. Also, check if the mobile device that's being used with your Fitbit are listed as a compatible device with our products and services, a compatibility concern can cause connection difficulties and affect the notifications feature.

I'll be around.

[ronakshah2000]

I've got the same issue with a Pixel 3.  

[RicardoFitbit]

Welcome to the Community Forums @ronakshah2000.

Thanks for bringing this to my attention. To move forward with this, can you please let me know if the information that was shared on my previous post was took into consideration? If not, please try the troubleshooting steps that are specified there and let me know how it goes.

Looking forward to your reply. Let me know if you have any additional questions too.

[Style377]

11/1/19

Been having the same problem with Fitbit charge 2. Wrong notifications.

I've uninstalled then reinstalled. I've let the battery run out, turned my phone off restarted you name it I've done it.

Now this stupid thing just showed some, I don't no whose number and if my phone wasn't in front of me I wouldn't have answered. Technology love to hate it.

[Fuzzalini]

I also have this problem on the Moto Z2 Force. Worked fine before the big update that changed the UI, a couple of months ago.

Text messages are now working correctly. I have it set up to show who they are from only and the information in those notifications is correct. 

It appears that every phone notification comes from the first person who called me after I rebooted my phone. So all notifications for the phone are wrong.