Caller ID showing incorrect caller

[joshbrown]

Ever since the big update my Fitbit tells me my wife is calling no matter who is actually calling my phone. Every single phone number that has called my phone shows up as her name on my Fitbit. 

[RicardoFitbit]

Hello @joshbrown, welcome to the Community Forums! 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? Which mobile device you're currently using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to re-setup the notifications feature on your Fitbit device. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted.

[joshbrown]

Hi Ricardo,

I'm not sure exactly the first time it happened but it was just after the last update. I have the Google Pixel 3.  I've tried turning off and turning back on the notifications. No change. 

[Lilbiddy]

Hi @joshbrown, scroll down through this forum and you will see you are not alone. So far no hoop jumping seems to rectify this fault caused by the update. 

[VertNellie]

I'm having the same issue. Hopefully they will post a solution. 

[RicardoFitbit]

Hello guys! Sorry for the delay in responding your posts, it's a pleasure to continue assisting.

@joshbrown Your update is appreciated. Did you tried the troubleshooting steps that are specified on My Fitbit device isn't receiving notifications from my phone? Even though you're in fact receiving notifications, I received some reports that such troubleshooting steps resolved this situation.

@VertNellie Thanks for bringing this to my attention. Can you please let me know if the steps that were shared by @Lilbiddy and on my previous post were already tried? Which mobile device and Fitbit are you using? Keep me posted.

@Lilbiddy Thanks for the suggestions that were shared in your post, your participation in the Community Forums is always appreciated.

I'll be around. 

[Grantis]

I too have done all the steps to fix. Still happening. 

Galaxy s9 Verizon charge 2

[Grantis]

Also, please don't mark answered like the other threads. 

[RicardoFitbit]

Thanks for participating again here in the Community Forums @Grantis.

I appreciate your effort and patience troubleshooting this prior to posting. Just as you may already know, we are aware of this situation and working to resolve it as soon as possible. Please make sure to use a compatible device and keep the Fitbit app updated while we work to resolve this.

Don't hesitate to ask me any additional questions you may have.