Caller ID showing previous caller's name

[Melriddo]

When I receive a phone call it used to display who was calling, now it displays the same contact all the time. So if My husband is calling me it says my mum's calling me on the fitbit. It's happened 3 times now. And not just with my husband calling. But always says mum's calling. 

Moderator edit: subject updated for clarity

[Msgar]

I'm having the same issue. My charge2 always tells me my son is calling, regardless of the number. It has also stopped displaying texts. I have a Google pixel phone. My Fitbit updates automatically. I've tried toggling Bluetooth on and off and resetting my settings. No luck so far.  Has anyone with a similar issue found a solution?

[fc29]

Great point this shows answered when this issue has been happening since July and is not resolved.  Maybe we need to keep starting new threads if they are going to combine and show as resolved.

[SunsetRunner]

I agree 

[Jillwagner]

I haven’t found a solution yet. I have tried everything suggested. Techs at fitbit need to get busy and get it fixed. At least they could go back to an earlier version that worked. This has gone on WAY TOO LONG!

Sent from my iPad

[Cmucker]

Is there an ETA on when this will be resolved? And how will we be notified?

[cschatzow]

Fitbit claims this is an iOS issue.  If they were reading this thread they would understand it is a Android issue also.  Worst case pull the new version on play store and replace it the old version that works. It is not believable that a company the size of Fitbit does not address this issue!  Calling support is a waste of time! They blame the user and the users settings rather than addressing the issue. 

[Vickky]

Absolutely right. Shame on Fitbit with such big brand name does not have
proper customer service.

[Sarrrr]

Hi, I'm having this issue as well. Do you know when it will be fixed?

[chrisNB]

To Silvia Fitbit moderator  - for me it's not showing the last caller, instead it's showing the same caller every time, even when I haven't had a call from that person for days.

[JaciFS]

I was not given a timeline on the fix.

[LynneNuibe]

I downloaded the update from Playstore dated 9/30/2019. It seems to work! 

[Shrinelady]

I am having the same problem. 

[LynneNuibe]

I finally downloaded the old version, 2.9. It works fine. Google "fitbit
2.9 mirror". You have to uninstall the current one before you install 2.9.
You should also turn off auto update in playstore for fitbit.

[Chasesmommy]

It Also worked for me after a few months. Yippeee

[Hobbs2385]

How do you download the 2.9 version?

[Swanta]

where did you find this I can't seem to find this app

[LostEchoes]

@Hobbs2385 

https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3826131/highlight/...

[LynneNuibe]

I can't post the actual link, there is a word in it that they won't allow to be posted.. Google "fitbit 2.9 mirror."

Scroll down to bar that says DOWNLOAD A'P'K

Uninstall current version. Install 2.9. You may have to re-pair your device.

[Swanta]

Thanks so much. Unfortunately
for some my Google pixel won't allow me to open. I appreciate your
response.

[dbogen]

I have the same problem.  Upgraded to the pixle and it won't allow previous versions.   Seriously considering moving to another tracker