Caller ID showing previous caller's name

[Melriddo]

When I receive a phone call it used to display who was calling, now it displays the same contact all the time. So if My husband is calling me it says my mum's calling me on the fitbit. It's happened 3 times now. And not just with my husband calling. But always says mum's calling. 

Moderator edit: subject updated for clarity

[LynneNuibe]

I sent a long detailed complaint to one of the corporate contact emails.
Maybe that will help.

[Grantis]

Nope, no fix yet. The "best answer" here in the thread says that they are aware of the problem and working on it. but my hopes are not high on them fixing it, due to the banner at the top of this page talking about an iPhone problem. iPhone will always come first before Android. 

[Liselotte]

Has this been fixed yet? I'm still getting the incorrect name.

[LynneNuibe]

Complain to the company. They don't seem to be working on this. If they'd
just make an older version of the app available it would solve the problem
until they can get around to finding a fix.

[Grantis]

I just markedanother thread just like this one as new. It is not marked answered either. It moved to the top of the list. maybe we can go Post in that one to squeak the wheel. 

[redcoates]

complained many times ....but still no fix how much time do they need

Sent from my Samsung Galaxy smartphone.

[Grantis]

I just got 3.7 back on my phone. Uninstalled 3.8. enabled the setting on my phone for install from unknown sources. Googled Fitbit 3.7 āpk download. Found it on Softpedia.com . Installed. 3.7 back. !! We'll see if it works. I'm sure it will. 

[Grantis]

Update 3.7 did not work. So it's probably the firmware on the tracker itself. 😞

[Grantis]

I got a hold of 3.7. didn't fix it :(. So probably the firmware on the tracker itself.  not the app

[Lilbiddy]

Most people going back go to 2.95 or 2.90. They seem to be the ones that get notifications working.

[LynneNuibe]

You need to go back further. I have 2.9 and it works fine.

[Chasesmommy]

I went back to 2.90 8 times so far. Lasted 24 hrs each Tim

[Chasesmommy]

please tell me how you did it.  I have an Android and  I am a senior person do I need easy steps   Truth

[LynneNuibe]

You have to go to Playstore and turn off autoupdate. Otherwise, it just
keeps loading the broken one over your 2.9.

[LynneNuibe]

I will work on a step by step this weekend and try to post it by Sunday evening. I'm assuming you are running an android device, not apple.

[LynneNuibe]

If you are looking for how to turn off updates, this us the process.

Once you have the old version of Fitbit installed, go the Playstore and search for the Fitbit app. Once you have found it, click on the three dots in the upper righthand corner. In the dropdown, unclick the "enable auto update". You will no longer get updates automatically installed. Is that what you needed?

[Chasesmommy]

Did that several times. Even had my boss do it

[Chasesmommy]

 Correct I have a Google pixel 3

[LynneNuibe]

Then I have no idea what to do. I installed 2.9, which you have done. I turned off auto update, which you have done. Mine works and yours doesn't.  The only difference is that I have  Samsung s10e. I'm sorry I can't help. 😥

[kobleistvan]

I am facing the same issue. Any update on the solution yet? Thanks!