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Calories burned not showing

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‎05-03-2018 08:59

‎05-03-2018 08:59

Why is the calories burned not showing  in the summary screen when I record a circuit workout? I am using the Versa and Samsung Galaxy 8.Screenshot_20180503-115227.png

 

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6 REPLIES 6

‎05-03-2018 12:49

‎05-03-2018 12:49

Hi, @Laura10! It's unfortunately a glitch with the Android app. I believe the Blaze, Ionic, and Versa all do this at this point.

MakMak | Community Council

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‎06-17-2018 08:19

In response to MakMak

‎06-17-2018 08:19

I'm getting the same problem. Is it being fixed soon?

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‎01-12-2019 20:36

In response to MakMak

‎01-12-2019 20:36

just received my ionic for Christmas and my calories don't show in summary, have they fixed this issue, if so what steps do.i need to take?  If they haven't, are they planning to?  It would be nice to have one page to view a summary instead of going on and out of different pages.  TYIA

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‎01-13-2019 07:34

In response to alipec

‎01-13-2019 07:34

@alipec issue is unsolved at least since October 2017. I don't believe it will ever be fixed.

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‎01-13-2019 08:52

In response to SunsetRunner

‎01-13-2019 08:52

Thank u for the info.  Sorry to hear this, I was hoping for a positive answer. That is a disappointment from a well known company.  This will definitely be one of my cons for purchasing one if someone asks, not necessarily the missing calories but the lack of concern on the company's part to fix the issue which is obvious due to the time passed since this has been reported.  Had I noticed it 2 days ago, I could've taken it back which really makes me not happy😕


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone
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‎01-13-2019 08:54

In response to SunsetRunner

‎01-13-2019 08:54

Thank u for the info.  Sorry to hear this, I was hoping for a positive answer. That is a disappointment from a well known company.  This will definitely be one of my cons for purchasing one if someone asks, not necessarily the missing calories but the lack of concern on the company's part to fix the issue which is obvious due to the time passed since this has been reported.  Had I noticed it 2 days ago, I could've taken it back which really makes me not happy😕

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