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Calories out acting odd and incorrectly

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‎06-17-2018 07:02 - last edited on ‎06-20-2018 09:23 by Moderator Alum

‎06-17-2018 07:02 - last edited on ‎06-20-2018 09:23 by Moderator Alum

All of a sudden yesterday the calories tracker has been buggy.  It recalculated last week and shows info for calories out that is wrong and today it says I have 900 left in my budget (which is accurate) but the bar graph shows I am way over.  Anyone know how to fix that?

 

 

Moderator Edit: Updated Subject For Clarity.

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3 REPLIES 3

‎06-20-2018 09:19

‎06-20-2018 09:19

HI there @smh0969, awesome to have you here in the Fitbit Community! Thanks for bringing this issue to my attention and I'm wondering how it goes? It's been a few days since you posted here and my apologies for the late response.

 

I would like to request a screenshot if  the issue continue. This will allow me to have a closer look to your case and find a solution or recommendation. If you need help uploading screenshots, this post will served as a reference.

 

In the meantime, try to reset the cache of your app: 

log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎06-20-2018 14:40

In response to RobertoME

‎06-20-2018 14:40

Hi and thanks for the response.  Here is a screenshot of an example.  On the far left the bar graph seems to show roughly 2k calories in but when I look at that day further down it was 3,111 in and 4,121 out.  Now that is still okay but the other day I had a couple showing up in the red when I was actually around 500 calories below.  At the moment most days, like today, seem okay.

⁣Sent from BlueMail ​
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‎06-20-2018 14:51

In response to RobertoME

‎06-20-2018 14:51

Kinda new to this so I clicked reply to the email.  Below is a screenshot where the left side show around 2k calories on 6/14.Screenshot_20180620-173402_Fitbit.jpg

 

 

So when I look at that day it shows around 3k in and 4k out.  I had similar problems a few days ago with days suddenly being red but not when I scrolled down and looked at them.

20180620_174826.jpg

 I tried to clear the cache and reset but seems to still be an issue although today looks right so far.

 

Thanks 

Steve

 

 

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