Calories out in 'food' wrong

[martoff]

There's always been an issue where the 'calories out = 775' in the food screen barchart isn't anywhere near the value shown in the 'today = 2366' values. (I don't have a screenshot for this). You can see the barchart for yesterday was low too.

What I have today is the calories in the 'energy burned' are correct, but both values in 'food' are wrong.

App is latest version, I've restarted phone (Samsung A54) and resynced (although it does have the correct values somewhere anyway 🙂 )

Screenshots below.

[martoff]

OK, things are looking much better. I'll report back in a few days 🙂

[Lem5]

Not for me. Did you check yesterday or earlier? Whatever I log for "today" takes over all previous days'  entries. I'm sick of it. No one has commented on this new problem and I posted about it last week.

[martoff]

The last couple of days, including now. The version no. doesn't seem to have increased though, but the long number after it may have changed. Certainly seems to be behaving.

[Lem5]

I wish. I love my fitbit, but I'm seriously considering jumping ship. All foods logged today are what shows up on previous days. It's ridiculous. 

[martoff]

Have you tried manually updating the app?

[Lem5]

Everything is updated. The main dashboard boards show the correct number of calories, but when you click on nutrition like you want to see what you ate, all the foods are today's.

[martoff]

Yes, but if you look further down the screen ,you'll see each day with a total. Click on that and you'll get a breakdown for that day.

[Lem5]

That's what I'm saying. The breakdown for that day is today's.  The number of calories on the dashboard is correct for yesterday, but the breakdown is for today.

[martoff]

I don't understand that - got a screenshot?

[Lem5]

Ok. This is going to look confusing. Just remember that both of these are from yesterday.

 

 

 

 

[Lem5]

Yes. The second one looks like today. That's what I get for yesterday and every day before that.

[martoff]

Hmm - still not seeing anything wrong!

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback as well as the pictures shared. 

Our team is looking into this and will work on a solution afterwards. 

Hopefully this gets solved soon. 

[Lem5]

In the screen shot from "yesterday,"  after I clicked on nutrition to show the breakdown of food, what you see is actually "today's" breakdown. I don't know how else to explain it. The breakdown of calories is 180 when in actuality, it should have been 847. If I go back further in time, all nutrition information on the main page is correct, but when I click on nutrition to see what I ate, it shows the same 180 calories from today.

[SunsetRunner]

please

[sherli]

Can you click into Tuesday on the food page and show the banner and values? 

[Lem5]

That is exactly what I did in the screenshot above. That's the whole point.

[martoff]

This is what I get - 'week' view, then I click on Tuesday and get a new screen - note the date at the top 

[Lem5]

What I am referring to is a discrepancy between the main page, before you click on nutrition, and the what is says when you actually click on nutrition. I don't know how else to explain it.