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Calories remaining do not match

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‎09-29-2017 18:20 - last edited on ‎10-02-2017 07:57 by Moderator Alum

‎09-29-2017 18:20 - last edited on ‎10-02-2017 07:57 by Moderator Alum

So the calories left on the main screen and when I click on it are two different numbers. And it's not the same difference it could be anywhere from 50 to 200.  Not sure what's going on. I've tried to change my plan deficit but that made no difference 

 

 

Moderator Edit: Updated Subject For Clarity.

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‎10-02-2017 07:56

‎10-02-2017 07:56

Hello @Snibe, good to see you around in the Fitbit Community! I see what you are referring wit this scenario regarding your calories do not match within your app.

 

If you are looking something similar to this screenshot:

 

rtaImage.png

 

 

Note that this is a glitch that is under investigation already to roll a fix in the future. However I don't have a timeframe to share with you at the moment.

 

If I have more updates I will try to keep you posted . Thank you for your patience.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

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5 REPLIES 5

‎10-02-2017 07:56

‎10-02-2017 07:56

Hello @Snibe, good to see you around in the Fitbit Community! I see what you are referring wit this scenario regarding your calories do not match within your app.

 

If you are looking something similar to this screenshot:

 

rtaImage.png

 

 

Note that this is a glitch that is under investigation already to roll a fix in the future. However I don't have a timeframe to share with you at the moment.

 

If I have more updates I will try to keep you posted . Thank you for your patience.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎12-19-2017 13:07

In response to RobertoME

‎12-19-2017 13:07

I am having this same issue. Can someone tell me which one is more accurate?

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‎12-19-2017 13:10

In response to Mgroves

‎12-19-2017 13:10

from what i have noticed the one that is higher is the ones you have left
for the whole day
and the the smaller amount is what seems to be available now to you
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‎01-06-2018 21:57

In response to RobertoME

‎01-06-2018 21:57

This issue is STILL not fixed in Jan 2018? This is driving me nuts. Get it working Fitbit team, or don't expect us to waste money on the new scales or wristbands! 

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‎09-18-2019 16:33

In response to RobertoME

‎09-18-2019 16:33

I just bought my first Fitbit and am having this same issue. The thing that bugs me the model is that the larger number is what appears to be wrong based on my weight loss goals and that is what is displayed on the versa 2 watch. Please fix this soon it is quite frustrating looking at my watch and then having to get my phone out to get the actual full picture.

 

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