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Can I sync my Fitbit with my phone and computer?

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‎10-15-2019 10:28 - last edited on ‎10-21-2019 16:40 by Fitbit Moderator

‎10-15-2019 10:28 - last edited on ‎10-21-2019 16:40 by Fitbit Moderator

Configuration:

Ionic updated to 27.68.9.15

Android app v3.7 on Samsung XCover4 running Android v9

PC app on Lenovo Yoga Book with Windows 10 Pro 64 bit

 

My Ionic has synced as expected with either the Android or the W10 app, but it seems to have difficulty syncing to both.  My question: is the Ionic supposed to be able to sync to the same account on more than one client? It seemed to do so before the update, but I am not entirely sure.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎10-16-2019 19:26

‎10-16-2019 19:26

Hi @SWISS, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for the details that were shared in your post. To answer your questions, the Ionic will be syncing with the Fitbit account where it's currently paired, therefore, if you un-pair your device from the Fitbit account where it's paired, the information recorded will not be transferred to another account. 

 

If you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device and your Windows 10 computer that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Don't hesitate to ask me any additional questions you may have. 

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‎10-19-2019 03:03

In response to RicardoFitbit

‎10-19-2019 03:03

actually your answer doesn't address my question. I want to sync my Ionic always to the same account, but via more than one device (each with its own app, e.g. an Android phone and a W10 laptop). The app on each device is synced to each other by way of the web app. I see the Ionic having trouble pairing with more than one device.  Is this inherent, or is it a matter of settings?

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‎10-21-2019 16:40

In response to SWISS

‎10-21-2019 16:40

Thanks for the clarification and your reply @SWISS. Sorry for the delay in responding.

 

In the first help article that I sent, you can find the following information:

 

You can sync your device with any compatible phone, tablet, or computer that meets syncing requirements. If you receive notifications from your phone on your Fitbit device, you'll need to disable the Bluetooth bond between your phone and Fitbit device before using a different phone. For instructions see Why won't my Fitbit device sync to another phone or computer?

 

Keep in mind that the Samsung XCover4 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it.

 

I'll be around if you need anything else.

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