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Fitbit app crash

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‎10-20-2019 11:53 - last edited on ‎10-21-2019 12:00 by Fitbit Moderator

‎10-20-2019 11:53 - last edited on ‎10-21-2019 12:00 by Fitbit Moderator

Hi, for about a week, I haven't been able to click through to community, share dashboard or photos, access my profile, or befriend anyone. Each time I try, the app crashes, saying, 'Unfortunately, Fitbit has stopped'.

 

Moderator edit: Subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-21-2019 11:59

‎10-21-2019 11:59

Hi @mairidesign, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention, sorry for the difficulties you're experiencing with your Fitbit app. To better assist you with this, can you please let me know if the Fitbit app crashes only in the Community or with any other option? Which Android mobile device are you using? If you haven't already done so, please try the following steps and let me know how it goes:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

View best answer in original post

Best Answer
3 REPLIES 3

‎10-21-2019 11:59

‎10-21-2019 11:59

Hi @mairidesign, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention, sorry for the difficulties you're experiencing with your Fitbit app. To better assist you with this, can you please let me know if the Fitbit app crashes only in the Community or with any other option? Which Android mobile device are you using? If you haven't already done so, please try the following steps and let me know how it goes:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer

‎10-21-2019 13:46

In response to RicardoFitbit

‎10-21-2019 13:46

Thank you Ricardo. I had tried updating, clearing the cache, restarting the phone, going through all the settings. But, I hadn't thought about uninstalling and reinstalling the app, which worked.

I also installed it onto my tablet and it seems fine. 

It crashed every time I went into my profile, clicked 'community', shared dashboard or photo, and clicked 'accept friend request'. I think that was all.

For info, I have a Redmi 7 (4A) phone, 6.0.1 MMB29M Android version, and I'm located in the Czech Republic. 

Best Answer

‎10-21-2019 16:01

In response to mairidesign

‎10-21-2019 16:01

You're welcome @mairidesign, thanks for your reply and update too.

 

I'm happy to know that after trying the troubleshooting steps that were shared on my previous post your concern was resolved, your effort and patience troubleshooting this situation are appreciated. Don't hesitate to contact me back if your require further assistance or if you have any additional questions for me to answer, I'll be here.

 

See you around, it was a pleasure to help you! 

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