Can find Bluetooth but not syncing

[KatrinaMilburn]

I have a charge hr synced to an android. I recently swapped dashboards and since then I have been unable to sync. I have followed advice from other posts about restarting phone and fitbit, cleaning up Bluetooth etc I even unpaired in order to start fresh.

So when trying to re add my device my app finds my charge hr, I get all the way up to my charge hr displaying the code I have to copy on to my phone which puts me in an infinite loop back to try again page!! Please help

[AlejandraFitbit]

Welcome to the Forums @KatrinaMilburn. Currently, at the moment of syncing my tracker with my Android phone, I receive a message that says to turn on my location so my phone can find my tracker. Are you receiving this message too? If you are, I recommend turning on your location and try to sync. Once I did this, my tracker synced without an inconvenience. 

I hope this helps, let me know the outcome. 

[Devlishjules · Accepted solution]

Hi try this. Found this info on help
http://help.fitbit.com/articles/en_US/Help_article/1186
This link told you to select your fitbit type and you follow steps. I have a Flex and tried everything to sync and nothing worked. This told me to connect charger to usb port add Flex tablet and on one side was a little pin hole. Used a paper clip and held down for 4 secs. Took out and placed back in band. Pressed sync and all working now. Hope this helps good luck

[KatrinaMilburn]

It's works!! Thank you
🙂