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Can't Connect my Flex 2 to my Samsung J4+

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‎06-15-2019 14:44 - last edited on ‎06-16-2019 06:12 by Fitbit Moderator

‎06-15-2019 14:44 - last edited on ‎06-16-2019 06:12 by Fitbit Moderator

I have just found my fit bit after I lost it a few months ago. I have just switched from apple to Samsung and cant seem to get my fitbit to connect, it can find my fit bit and it says its connecting but it says it cant after awhile. I've tried resetting it and making a new account but the same thing is happening. 

 

 

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‎06-16-2019 06:15

‎06-16-2019 06:15

Welcome to the Forums @Imywaltham.

 

I'm glad to read that you found the Fitbit. Let me help you figure out what is going on.

 

It is possible that this is happening because the J4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the set up.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Please keep me posted on how it goes or if you have any other questions.

Lanuza | Community Moderator

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