Can't Delete ECG Report

[ExAlaskan]

Can't delete any ECG reports in the FitBit app.  I normally tap YOU (bottom right on app), go to ECG, app opens list of assessment reports.  From there I would tap report (or long press) and get an option to delete.  The only option now is to Export PDF to provider or View Past Results or scroll down and it has About Medical Device or Contact Fitbit Support.  This in on my Android phone.  Playstore says app was updated two days ago.

What's changed, am I missing something here?  Anyone else seeing this issue?

[LZeeW]

@ExAlaskan   I use an iPhone and I hope your page is the same as mine.  Swipe up all the way and you should see a DELETE RESULT option there, below the technical information.  If it isn't there, can you add a screenshot?  I can file a bug report.

[ExAlaskan]

Thanks @LZeeW your comment made me look a little closer.  I have the three button navigation bar at the bottom of the page and the DELETE button for Fitbit is white and barely visible.  But I found the delete and it works.  Before it was very easy to see.  Did do a security update on Android recently, maybe that had an "enhancement" that made a change to the Android display.  Guess I'll try some other Android settings and try to get it more visible.    Anyway, delete is there and working 😊

[LZeeW]

@ExAlaskan   I'm happy you found the delete option.  The Android and iOS versions have some different pages.  This is obviously one of them.  The DELETE RESULT is bold pink on the iOS version.  😉

[ExAlaskan]

Must admit I'm still a little mystified that a couple of days ago we could easy see a DELETE RESULT displayed at the bottom.  Pink if a recall correctly.  Now all we have is this --

As you can see the DELETE RESULT is very hard to see.

The ECG record gets properly deleted if I tap somewhere in the area above the DELETE RESULTS and below the line above that.  Tap too close to the home button and the display goes to HOME, as expected.  The delete results was just much easier to see before.  The display is like this on four different phones and one tablet (all Android).  We made no changes on any of them or in the FitBit app.  Sharing this in case anyone else has a similar experience.

Just call me stumped ¯\_(ツ)_/¯

[LZeeW]

@ExAlaskan   I moved your thread to the Android app forum, a better fit for this issue.  I also notified a moderator of the difficulty trying to delete your result.  I know the moderator will ask for the app version.  Tap on your profile picture/gear icon in the upper right of your app, then Help & Support.

[ExAlaskan]

Thanks @LZeeW for jumping in and helping out by moving things to the better location and getting a moderator on it.  The workaround is awkward, but it does work, and I can delete the ECG results.  Just not as easy as before.  Not sure what's going on with the display.  Here's the app version in case the moderator reads through this post --

Version 4.14 on an older table works great.  The DELETE RESULT scrolls up centered over the three navigation buttons and is bright pink.  Think it worked that way in version 4.17 and that this issue may be related to version 4.18.  Can't confirm it works on version 4.17 because none of our devices has that version, only the older 4.14 and the newest 4.18 and 4.18.1.

One more thing - have another phone with FitBit version 4.18.1 and that version also has the same display issue.

Hope all this helps!

[RiekoC]

Hello @ExAlaskan 

I'm glad that @LZeeW was able to help you.

After seeing your screenshots, I had to check this out on my Pixel 8 phone. 

As you can see on my screenshot, I have the home menu on my phone. The option to Delete is mostly hidden behind my home menu. Thankfully, I was able to tap just above my home menu and get the Delete dialog box.

That said, I agree that this option needs to be easier to see & find.

[ExAlaskan · Accepted solution]

Just installed version 4.19 on two Samsung phones, one running Android 13 and one running Android 14.  Version 4.19 corrects the DELETE RESULT display issue.  Button is now easily seen at the bottom of the page and is positioned well above the navigation buttons.

Hope this version fixes the problem for others that may have been experiencing this issue.  Now to go explore and see what new improvements Version 4.19 brings to the show 🙂

[LizzyFitbit]

Hi there, @ExAlaskan. @LZeeW and @RiekoC Thanks for your amazing help!

@ExAlaskan Thanks for the detailed information and the screenshots provided. Also, for every step that you've tried prior to posting. I'm glad the Delete button is easily seen after updating the Fitbit app and I'll mark your post as the Best Answer to help other members who are visiting the forums. I hope you can keep enjoying the experience with your Sense 2.

By the way, I'd invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Have a good one!