Can't Sync app to Fitbit

[anaallendorf]

I have not been able to sync my app to my Charge 2 since February 19. Can anyone offer any advice?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Note that fitbits have a limited amount of storage to hold data between syncs. The Charge 2 can hold up to 7 days of detailed data. After that it starts to hold data at a daily summary level and can do that for up to 30 days before it starts deleting information. So, once you get your syncing issues sorted, your data may look a little strange.