Can't Sync my CHARGE HR

[Rozalia]

My CHARGE HR stopped Syncing about 12 hours ago to my Samsung Galaxy 6 Android, nothing changed it was working fine all day they stopped Syncing. I have restated the phone, Uninstaller the Apple, turned off the data, Bluetooth, and Wi-Fi, nothing is helping. Had the Charge for 2 months and was working great.

[mando6599]

Mine is doing exactly the same thing.  I'm hoping that it's a server error on their part.

[mando6599]

I just rebooted my phone, and it is now syncing fine.  Weird.

[Kmsalter08]

This happened to me too. So far no change. I even reset the fitbit to factory settings and am still not able to figure out the problem.

[ErickFitbit]

@Rozalia Hmm, I recommend doing what @mando6599 @Kmsalter08 suggested above, restart your phone and also restart the Charge HR. Let me know if any of those things help you get back on track.

@mando6599 Thanks for confirming that restarting your phone resolved it for you.

@Kmsalter08 Are you seeing any error messages when trying to sync? Also, check out these tips.

[Omara]

i'm having this issue too using xperia z5 compact, i tried turning bluetooth on/off, rebooting my phone, restarting the app, restarting the tracker and nothing has worked so far, I read that other solution is removing the device from the Fitbit app and setup as a new device but i cant do that, it appears a message that says that fitbit.com is unavailable. All day i've been trying to fix this and i just dont know what to do now.... 😞

[Kmsalter08]

@ErickFitbit it just comes up with a message that it couldn't connect. I have followed the instructions on the tip sheet but it doesn't seem to help. A little frustrated aa it was working fine and the it isn't.

[ErickFitbit]

@Omara @Kmsalter08 Thanks for taking the time to try my suggestions. As none of that has resolved the issue, I recommend reaching out to our Support Team and letting them know the full details of your experience along with the steps you took to troubleshoot so they're aware of your efforts. I am fully confident that our team will be able to help you get back on track.

[k2wess]

Thanks, mine hadn't synced for two days. Rebooted my phone and is syncing now!

[Kmsalter08]

Thanks after I posted my fotbit started behaving again! Oscar basically next image I should troubleshoot with the tips and be patient
🙂

[ErickFitbit]

@k2wess @Kmsalter08 You two rock for taking the time to share your status updates with me. I truly appreciate that! Happy humpday! 

[k2wess]

No problem...:) Happy Thirsty Thursday!