Can't access to my account - Invalid email or password error

[FloBo2]

Hey everyone! 

For some reason the app on my android cellphone is not letting me log in and keeps saying "Invalid email or password". I've tried everything: 

1) double checked password and reset it just in case
2) restarted app and cellphone numerous times
3) force stopped app 
4) re-installed the app.

Am I missing something?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @FloBo2, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Did you completed the password reset procedure? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[FloBo2 · Accepted solution]

No worries, I already figured it out!

Thank you!

--
Florian  

Moderator Edit: Personal info removed

[RicardoFitbit]

Your reply is appreciated @FloBo2.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you.

Thanks for being part of the Fitbit family, it was a pleasure to assist you.