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Can't add friends

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‎05-22-2019 09:09 - last edited on ‎05-23-2019 06:47 by Fitbit Moderator

‎05-22-2019 09:09 - last edited on ‎05-23-2019 06:47 by Fitbit Moderator

I am unable to add anyone onto my fitbit I've tried contacts. Facebook usernames and none are working...

 

 

Moderator edit: Clarified subject 

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7 REPLIES 7

‎05-23-2019 06:55

‎05-23-2019 06:55

Welcome to the Forums @Leanne92.

 

Let me help you figure out what is going on and find a way to resolve it.

 

The first thing I'd like to do is ask what exactly is happening? Are you getting an error message or not seeing the profiles that you are looking for? Are the invitations not being sent?

 

It is possible that this is happening because of the friends that you already have in your account. Perhaps you could try removing some friends that you have already in your list and then trying add to see if it works.

 

Please keep me posted on it and let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-23-2019 08:22

In response to LanuzaFitbit

‎05-23-2019 08:22

I am having this same issue. I have  friends that we want to start a challenge and I can't add them. I have them on Facebook and my contacts and still not able to find anyone on the app!

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‎05-23-2019 09:10

In response to LanuzaFitbit

‎05-23-2019 09:10

Hello no error message nothing. I've only managed to add my sister via her email address then added some people through her friends it doesn't let me search for friends it says none have a Fitbit although they do

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‎05-23-2019 10:54

In response to Leanne92

‎05-23-2019 10:54

I know me either! It is so frustrating because my friends and I just want
to enter into a challenge and we cant!
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‎05-23-2019 12:27

In response to mmehne

‎05-23-2019 12:27

I've tried everything and it's not working ???


Get Outlook for Android
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‎05-24-2019 09:45

In response to mmehne

‎05-24-2019 09:45

Hello @Leanne92. Welcome to the Forums @mmehne.

 

Thanks for answering my questions on the matter and trying the steps I recommended.

 

@Leanne92 Could it be possible that they are using a different email address to the one that you currently have? Perhaps you could ask them to add you instead? Additionally you could have them share the link to their profile which they can get by clicking on the profile picture on the web Dashboard. 

 

@mmehne If they have not connected their FB account to their Fitbit account, then the FB integration will not be able to find them. Also, as mentioned above, it could be that they are using different details than the ones you have in your contact list.

 

Please let me know if there are any other questions I can help out with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-24-2019 10:09

In response to LanuzaFitbit

‎05-24-2019 10:09

They would come up as inactive 

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