Can't change calorie count

[Virg12]

When I enter number and try to get to unit of measure, it flashes on and the off so I can't change.  This just started in the past couple of days

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Virg12, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Virg12]

Google Pixel 4 A phone.  I noticed after last update.  I can say that if you don't enter a number, have on zero, sometimes it will let you adjust the unit of measure. I will try your suggestion on reinstalling later today

[Virg12]

I have done and still issues on certain items.  If I choose another of the same item you can change the unit of measure.

[RicardoFitbit]

Your reply is appreciated @Virg12, 

Thanks for trying the troubleshooting steps from my previous post and for the details that were shared with me. Since this is affecting specific items, can you please specify which of them? I'll pass along this information to another department for them to further investigate. 

I'll be waiting for your reply.

[Virg12]

 banana raw, you can't change unit of measure.   Friendly Farms plain greek yogurt, I couldn't change unit of measure

[Virg12]

I, also, notice that the down arrow is no longer there.  The one you push to change unit of measure.  I've been using the over arrow on key pad.

[RicardoFitbit]

@Virg12 Thanks for your reply and letting me know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

[Virg12]

App works fine on my samsung tab a.

I didn't try the uninstall method again and still not working.

[Virg12]

Almost a month later and this still isn't fixed.  It may have gotten worse.  Pixel 4 phone.  Need to get it fixed, please