Can't change clock faces on my versa 2

[Nickjt82]

I recently bought a Versa 2 and wanted to change the clock face. On the watch it tells me to go into the Fitbit app. When I go into the app and into "Discover" and then into "Clock Faces" it says that there is no internet connection.

I've tried several times in mobile and on wifi.

I contacted customer support. They asked what my phone was and what version of Android it was using. I told them it's a Moto G Power and I'm using Android 11. They said I needed 12 for this to work.

Has anybody else had this experience? Does anyone know what I can do? There is no update for 12 and I just got this phone.

***Edit: Problem solved. It was my VPN.***

[JohnnyRow]

This isn't the best answer, but sometimes for clock faces, it tells me no internet connection and I just ignore that and proceed, and it works,

[Nickjt82]

How do you proceed? The only option I get is to just retry

[JohnnyRow]

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@Nickjt82 wrote:

How do you proceed? The only option I get is to just retry

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Sorry, don't remember.  Haven't done it in quite a while.