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Can't change profile picture - Access denied

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‎02-07-2021 13:59 - last edited on ‎02-07-2021 17:29 by Fitbit Moderator

‎02-07-2021 13:59 - last edited on ‎02-07-2021 17:29 by Fitbit Moderator

Just tried changing my profile picture but keeps saying access denied..tried a few diff pictures but says the same each.. I've changed it before but today it won't allow me... Samsung s20

 

Moderator Edit: Clarified subject

Moderator Edit: Removed label

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‎02-07-2021 17:28

‎02-07-2021 17:28

Hi @Karen3677, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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