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Can't connect charge 3

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‎12-11-2018 06:39

‎12-11-2018 06:39

Trying to set up my charge 3 and nothing is working. Clicking on set up device and it just disappears. ....

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‎12-12-2018 11:19 - last edited on ‎01-31-2025 15:22 by Fitbit Moderator

‎12-12-2018 11:19 - last edited on ‎01-31-2025 15:22 by Fitbit Moderator

@Sue12345678 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you can't setup your tracker. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-12-2018 12:37

‎12-12-2018 12:37

I have been having the same issue with my charge 3. I am working with the Fitbit tech team to try to find a solution !

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