12-24-2022 21:16
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12-24-2022 21:16
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Even the connection codes come on the phone and on the the watch and still doesn't hook up something wrong with the watch can anyone help

12-25-2022
07:03
- last edited on
07-17-2024
08:02
by
MarreFitbit
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12-25-2022
07:03
- last edited on
07-17-2024
08:02
by
MarreFitbit
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Hi @Emzy12726micapl - try logout of the Fitbit App and restart the phone first.
You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.
Author | ch, passion for improvement.

12-25-2022 15:29
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12-25-2022 15:29
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I tried that and that doesn't work

12-25-2022 18:33
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12-25-2022 18:33
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@Emzy12726micapl what kind of phone do you have and do you know which OS?

12-25-2022 19:47
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12-25-2022 19:47
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12-25-2022 20:00
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12-25-2022 20:00
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@Emzy12726micapl that's okay. What kind of phone is it? Is it a Samsung?

12-25-2022 20:28
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12-25-2022 20:28
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12-25-2022 20:36
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12-25-2022 20:36
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@Emzy12726micapl in that case, I would refer you to this thread. There is a known issue with the Fitbit app and some Samsung phones. You can learn more about that there.

