Can't connect my pixel can anyone help

[Emzy12726micapl]

Even the connection codes come on the phone and on the the watch and still doesn't hook up something wrong with the watch can anyone help

[Guy_]

Hi @Emzy12726micapl  - try logout of the Fitbit App and restart the phone first.

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Emzy12726micapl]

I tried that and that doesn't work

[alexthecat]

@Emzy12726micapl what kind of phone do you have and do you know which OS? 

[Emzy12726micapl]

No I don't know what kind of os I have

[alexthecat]

@Emzy12726micapl that's okay. What kind of phone is it? Is it a Samsung? 

[Emzy12726micapl]

Yes it's a Samsung

[alexthecat]

@Emzy12726micapl in that case, I would refer you to this thread. There is a known issue with the Fitbit app and some Samsung phones. You can learn more about that there.