Can't find the Fitbit app in Google Play Store

[pstreeper]

I was having issues syncing my Inspire HR - I read a lot of the posts, nothing helped.

I uninstalled the app on my Android, went to reinstall and I can't find it.

Is it possible my phone is too old?

Moderator edit: Subject for clarity.

[Odyssey13]

Hi @pstreeper  Android 8 is the minimum operating system to get the app. What phone do you have? I have a Samsung Galaxy 8 running Android 9 and in a few years, I'll have to get a new phone. Could be time for you to get a new phone, too.

[pstreeper]

Android 7, Galaxy S6 Edge.  I know, it's old....Sent from my Verizon, Samsung Galaxy smartphone

[Odyssey13]

@pstreeper any chance Samsung will update your phone? Maybe Verizon could tell you. 

[pstreeper]

I'll reach out and ask.  Hate to have to go to the expense of a new phone.In the interim, I'll purchase the Fitbit dongle and sync that way.  8 bucks from Amazon.Sent from my Verizon, Samsung Galaxy smartphone

[RodrigoMFitbit]

@Odyssey13 Thanks for your help. Much appreciated. 

@pstreeper Welcome to the forums. Thanks for reaching out regarding the Fitbit app. As @Odyssey13 mentioned there are minimum requirements for the devices to be used with the Fitbit app. At the moment Android 8.0 is the minimum OS version needed. Hence the app not showing on your Play Store. 

Which Fitbit device are you trying to get synced or set up with your account? The dongle is an accessory used for syncing which needs a software called "Fitbit Connect". It's the "older" app for computers. Here you find more information for setup:

• Fitbit Setup
• How do I set up my Fitbit device?

Have a nice day!

[pstreeper]

phone is not longer compatible with my inspire hr

downloaded the windows 10 app

is there any way to change the clock face from the windows 10 app

[Odyssey13]

Hi @pstreeper no, you can't do it on the windows app. Some things need to be done on our phones and I know at this point, you can't. You syncing ok with the dongle?

[pstreeper]

Having trouble with the dongle.Plugged directly into computerSent from my Verizon, Samsung Galaxy smartphone

[Odyssey13]

The newer devices need to be set up with our smartphones. Did you find a friend who had a phone to let you set up and use it?

[pstreeper]

No. Good idea though.ThanksSent from my Verizon, Samsung Galaxy smartphone