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Can't get data from LFConnect app to sync with Fitbit.

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‎09-24-2019 18:06 - edited ‎09-24-2019 18:16

‎09-24-2019 18:06 - edited ‎09-24-2019 18:16

I'm using an Android Galaxy s9 plus with Pie and while was able to link lfconnect to Fitbit, no information was transfered and either direction which meant I was forced to manually a limited amount of data. 

 

 When I called Fitbit customer support, I received no help at all. I was only told to revoke access and then relink which I did still with no result. The rep then decided that the problem must be with lfconnect because  Fitbit's "servers were working properly."  Has anyone found the solution to either of this problem?

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‎09-25-2019 16:55

‎09-25-2019 16:55

Hi @Nobuhle, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for taking into consideration the revoke access that was suggested by our Customer Support team, your effort and patience troubleshooting this are appreciated. Just as our Support team informed you, Fitbit servers are working properly so this situation may be caused on LFconnect's end. That said, my best advice for you at this moment will be to get in touch with LFconnect support for more information about this. Please do not hesitate to contact me back with the information that they provide to you so we can move forward with this.

 

Please keep me posted, I'll be around.

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