Can't get notifications with Mi Note 4

[Aviz]

Hi, am using Mi Note 4. I wasn't able to receive call notification on my Fitbit Flex 2 device. The error says "Notification Service not running. A Phone restart is required". 

I have restarted the phone, toggled bluetooth, reinstalled app - almost all steps mentioned in the forumn.

Can somone pls help ?

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Aviz.

Thanks for trying the restart as the app indicated and for sharing the type phone that you are using. 

This might be happening because the Mi Note 4 is not part of the supported devices list. This means that  the app has not been fully optimized to work with that phone and thus things like this can happen.

As long as your phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can sync but we cannot guarantee it. Some users have mentioned that following these steps with their unsupported phones has helped them with notifications, maybe that could help. 

Let me know if you have any further questions.

[Joseph_Antony]

When will you fix the issue for the redmi note 4(or will you) 

[LanuzaFitbit]

Welcome to the Forums @Joseph_Antony.

I apologize for the delay in my response.

At this moment we do not have any details of when will that phone be added to the supported devices list. Maybe you could support this suggestion to have that phone added. You can comment on it and vote for it to show your support. Be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions.