Can't install the Fitbit app

[Anniemal]

I've been trying for months to find a solution to my problem. I was unable to sync my Versa 3 consistently so I unpaired it then it couldn't find my versa so I followed directions forced stop then uninstalled the app. Now I can't reinstall app to working condition. It shows on my phone but when I try to open it it just disappears. I have an Android my OS is supposedly supported. I've tried uninstalling, reinstalling probably 50x, force stopping, checking the auto time setting, turning permissions on and off, I've cleared cache, cleared history,  I've tried contacting Fitbit and android. Nothing has worked. Very disappointing because it makes a very expensive tracker pretty much useless. Support is basically non existent. I cancelled my subscription.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Anniemal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you've reached out to our Support Team to report this issue and they've already offered you assistance, please note that the best way to get help for this problem is to keep the conversation to with them. Feel free to reply to reply to the last email you received from them so they can further assist you. 

I've moved your post to the Android App board for organization purposes.

Thanks for your understanding. Have a good day! 

[Anniemal]

I reached out to the community because it's been almost three months and
"support" has given me nothing helpful. I've heard from them twice 1. To
check if my clock in my phone is in auto update. And 2 to tell me they're
looking into it. Figured someone here may have had something like this
happen

[KD015]

I don't know if this is your issue or not but check your Android version and make sure you are not running version 7 or earlier.  My Inspire 2 stopped working today and it seems Fitbit removed the app versions that were compatible with Android 7 so I can no longer use the Inspire 2 without upgrading my phone.  My Inspire 2 is going into the trash since it is useless now.  It would have been nice if Fitbit would have notified the user community of this change so we did not need to waste time researching a solution.  They knew who was syncing on Android version7 so it seems like a simple task or just email everyone.

[Anniemal]

I've got OS 9 I looked into that already. Thank you. I agree it's poor
customer service to require a new phone with an update