Can't log in nor sync on Fitbit app

[Nononothanks]

I'm also having the issue. Watch was not syncing today and tried everything to get it back. Eventually unpaired and reinstalled everything and now I can't even sign in to the app to set the watch up from scratch. Does not matter the network I'm on..

Moderator edit: Subject for clarity.

[Gryllotalpa]

Same problem here - I reinstalled the ap in the course of troubleshooting sync issues and now I cannot sign in from the app .I hope Fitbit gets this resolved soon.

[Leeleebeach]

Right!? So frustrating! All good now. It's 7am where I am and everything is
working.

LeeAnne Stringer

[RodrigoMFitbit]

Hello everyone. 

I am glad to read that it is working again for some users. It is already working for me too. This situation was reported and acknowledged by Fitbit. The instructions are to wait and try again later on. I really appreciate your patience. Let us know how it goes. Thanks again!

[Starr69]

@Star2BarryN Edited for clarity by moderators..... 

[Gryllotalpa]

Update: App finally connected to the server at some point during the morning, everything works OK now. I realized that weaning myself off Fitbit for a day from time to time is not such a bad idea...

[LavenderJane]

I've had all the same problems as everyone else. Finally got the app to let me log in and FINALLY got it to pair with my fitbit. But now it syncs only periodically. I'll open the app and pull down on the screen to refresh it. My step count will refresh to an accurate number and then it will revert back to the number it was previously then the refresh will time out. I also cannot get it to show the correct time on my watch. My device has worked great for over a year and now with this new app update it's not. 

[RodrigoMFitbit]

@Starr69 @Gryllotalpa @LavenderJane Thanks for your reply and confirmation it is working again. 

@LavenderJane I recommend you take a look at the following articles:

• Why won't my Fitbit device sync?
• How do I fix the time on my Fitbit device?
• Why does the Fitbit app need to run in the background on my Android phone?

[LavenderJane]

I've done everything those three articles ask. I've set the settings the way they recommend. I've done all the tasks it says to do. There's been no change to my fitbit device. It won't sync and my time remains incorrect. 

[allwoman5723]

Did place your tracker in the charger port and make sure you had a good connection until all the light worked? Yesterday was the worst after 4:00 pm was the worst experience i have ever had in the 8 years i have been using Fitbit. Had to talk to 3 different before the woman was able to help me solve my problem and get back set up.

[LavenderJane]

Yes, I did that. It synced about 8 hours ago and hasn't synced since. Then it logged me out of the app so I logged back in and now the device isn't pairing with my phone. 

[RodrigoMFitbit · Accepted solution]

Hello everyone!

I have been informed that there are some factors affecting the correct functionality of the Fitbit app at the moment. Fitbit is working on a solution already. Remember that your device stores data and you will be able to sync it to the app later on. Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

[Slowmax]

Everything is ok since yesterday. Was finally able to sign in and sync. Thanks.

[LavenderJane]

Any update on the solution being worked on? I still can't pair my device.

[RodrigoMFitbit]

@Slowmax I am glad to read that everything is ok now. Thanks for the confirmation. 

@LavenderJane Thanks for your reply. According to the information on this website: https://www.fitbitstatus.com/ it seems the situation has been resolved. Did you unpair your device? Yesterday you said it did let you pair it. What about the time? Is it still incorrect? Please try clearing the Fitbit app's cache memory, log back in and try again. Thanks in advance!

[Natalia_v_]

It's SATURDAY already and still won't sync 😡 It's already a few days!!! When you're gonna fix this new stupid app?! 

[LavenderJane]

I agree! I'm on the verge of giving up and buying a different brand of fitness watch. This is ridiculous! The only solution I've found so far is uninstalling and reinstalling the app, waiting 5 hours for it to finally bluetooth pair and then it syncs ONCE but never again. Rinse and repeat if I want it to sync. I'm done uninstalling and reinstalling. The tracker won't sync and the clock is always wrong so at this point it's just a bunch of useless circuitry taking up space on my wrist.

[Natalia_v_]

Oh noooo... I need it back as before 🥺 I'm soooo used to my watch and calculate everything everyday 🙄 I don't want a new one... Please @Fitbit fix this !!!

[RodrigoMFitbit]

@Natalia_v_ Welcome. Thanks for posting about your device not syncing with the Fitbit app. @LavenderJane According to the website above the situation has been resolved. Regardless I will be happy to assist you. 

In this case, I recommend you reestablish the Bluetooth connection. This you can accomplish by forgetting your devices from the "paired" list on your phone and setting it up again. @LavenderJane Please give this procedure one last try. 

Head to your smartphone's settings and open Bluetooth. There you will find a list of devices that have been connected to your smartphone. Tap on your Fitbit device and remove/forget it and confirm. Then head to the Fitbit app and try syncing. If it is unsucessful, try setting it up as a new device. Thanks in advance!

[LavenderJane]

I have tried that several times. I'm a fairly savvy computer/electronics user so I've done all the troubleshooting numerous times. The problem is not with my phone. My fitbit was working just fine until the new app came out. My thought is because I have a device that is a few years old the app is set up to not work thereby pushing me to buy a new device. Well it's worked! I am buying a new one but it won't be a fitbit. 

[Bank182]

I'd advise you to get your money back NOW! and try another product. The new app is crap to say the least. I thought my phone was hacked because the app looked out-dated compared to the previous one. For this to supposedly be an upgrade and merger is laughable and shameful. I'm pissed for the fact that my watch worked perfectly fine until the system failure a few days ago and won't get pass the start-up phase. It loops and flashes the logo. Now strangly enough I haven't wore my watch in days but the app has readings as if I had worn it. Y'all my emotions are all over the place. I've was confused, concerned, and hopeful. Now after talking to tech support which didn't resolve my issue, sent my device request to the warranty dept and was to receive a call from them that has yet to happend. Instead of calling me, I was sent an email for a 25% off coupon for the purchase of a new device. I'm now grieved and mad because their actions has caused me loss and grief. I relied on this device to track my heart rate. I've been diagnoised with bradycardia. My heart rate drops so I decided to purchase this watch but my kids gave it to me for christmas. They're not please as well. I told them the best, they sent me a 25% coupon for a new device. Get your money back because I didn't even get a courtesy call.