Can't log in nor sync on Fitbit app

[Nononothanks]

I'm also having the issue. Watch was not syncing today and tried everything to get it back. Eventually unpaired and reinstalled everything and now I can't even sign in to the app to set the watch up from scratch. Does not matter the network I'm on..

Moderator edit: Subject for clarity.

[Thirdy_King]

Same problem with me.  Can't sync my Inspire HR with my Android phone (using Fitbit App v 4.01). 

Same problem with me. Tried everything before with my Android phone (using Fitbit App v 4.01). Web working ok but new app is reaaly trashy.

[Kalygaia]

What I did, so I know when it's all fixed, is subscribed to https://www.fitbitstatus.com/ . You don't have to subscribe but you can check there for updates and to know when it's back up.

[Thirdy_King]

Yup. samr her. I'm in the Philippines and have the exact same problem. Good thing I have a Samsung Acftive Gear watch backup - THIS ONE NEVER fails me.

Same problem with me. Can't sync my Inspire HR with my Android phone (using Fitbit App v 4.01). Web app looks ok, but syncing my Inspire HR with Android app or even logging on the App doesn't work at all. How fr.ustrating! Good thing I have a Samsung Gear Active watch as a backup. This thing NEVER fails me

[Ashish364]

Fitbit app not working since today morningThu 12th Oct.

I Uninstalled and reinstalled the app but no use, didn't resolve the issue.

[LTDust]

It's a shame the error message was left as "something went wrong, please try again".

"Unable to reach Fitbit servers, see fitbitstatus.com to see if there's a problem, otherwise [helpful troubleshooting guide"

[iram12]

I am not able to login to Fitbit app with my Google account. It says "Something went wrong Please try again"

[Feli818]

Same here.  Frustrating. 

[dangerd]

This is not working for me! Hey Google why don't you just keep the Fitbit servers and continue running them, as they work and whatever you are doing sucks! Once you force everyone to sign in with Google I guess ALL the Fitbits will fail and then Google will try to foist the Google watch on us all. Is that the plan?

Never.

[Slowmax]

I recently upgraded to using the new Google account. The app was working fine until this morning when I tried to sync my device to my phone after my workout. Since then, I've been unable to log into my account using both my android phone as well as my ipad. However, I have no problem logging into my account using my desktop. My wife who has not upgraded to the new Google account is able to log into her account using my phone. I have tried uninstalling and reinstalling the app and restarting my phone. All the usual trouble shooting methods did not help including the method suggested here in this thread.

[Jackieeee]

Same here. It is really frustrating.

Tried everything: restart the app, uninstall/reinstall, restart the Fitbit, clean cache, clean the app data. And none of them works.

[RodrigoMFitbit]

Hello everyone! Thanks for reaching out about the Fitbit app not working or not letting you sign in. I appreciate you taking the initiative to try and solve this on your own. Please note that I have moved your posts here, since this is a new emerging situation.

I have been informed that there are some factors affecting the correct functionality of the Fitbit app at the moment. Fitbit is working on a solution already. Remember that your device stores data and you will be able to sync it to the app later on. Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

[Star2BarryN]

I have always used google to sign in and ran into this issue today. I completely reinstalled the Fitbit app and it still wasn't working. Eventually after restarting the phone, reinstalling the app and doing several other things it just mysteriously started working again. The first piece of feedback I have is "Something went wrong" is NOT a good error message. Any error should give much more detail, even if it's something like a bunch of hexadecimal numbers! At least that would help when searching for answers. Ideally it should describe exactly what went wrong in human readable text. Simply displaying "Something went wrong" as an error message is just plain LAZY, SLOPPY programming! My daughter could write a better program when she was 10! This is PATHETIC! Fix it.

[AzukiNameko]

Well unfortunately, I have cleared data on wrist device and cleared cache from android phone so...all data lost.

Still, nothing is being done. Device not usable.

----

This is the problem of this internet age. Everything connected online and nothing stored locally. Once the network has a problem, the whole system stops working...

This could be wake up call for today's online society.

[RodrigoMFitbit]

Hello everyone! Thanks for your posts about the Fitbit app not syncing or not letting you log into your account. Please note that I have moved your posts here, to keep an order in the community. 

I can confirm that there is a situation affecting the Fitbit app momentarily. Fitbit is working on a solution. Here you can find more information: https://www.fitbitstatus.com/ . Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

[vanbells]

Have the same problem.    Versa 2 stopped syncing.   Can't logon to Fitbit App.  Tried the following steps...

• reboot phone, reboot Versa 2 - no work
• reset Versa 2 to factory settings - now can't logon to Fitbit App
• cleared storage, reboot - no work
• cleared cache, reboot - no work
• cleared storage, uninstall, reboot, install app again - no work
• cleared cache, uninstall, reboot, install app again - no work
• cleared storage, reboot on AT&T network - no work
• cleared cache, reboot on AT&T network - no work
• cleared storage, uninstall, reboot, install app again on AT&T network - no work
• cleared cache, uninstall, reboot, install app again on AT&T network - no work
• can logon to Fitbit web page
• Migrated to Google a few weeks ago
• Pixel 6, Android 14, security update: October 5, 2023
• Fitbit App version 4.01
  
  

I suspect something on the back end, but it's not my DNS since I received same logon error through AT&T network.

[RodrigoMFitbit]

@vanbells Welcome to the forums. Thanks for reaching out about the Fitbit app not syncing with your Versa 2. I have moved your post here to keep an order in the community. I appreciate you taking the initiative to solve this on your own and the descritpion of what you have tried so far.

I can confirm that the Fitbit app is not working properly at the moment. Fitbit is working on a solution. This is indeed backend server situation. Here you can find more information: https://www.fitbitstatus.com/ . Please try again in a couple of hours. I really appreciate your patience regarding this matter. Thanks again!

[Star2BarryN]

@RodrigoMFitbit, you are asking a user on the forum how THEY were able to fix your companies issue??? Really? This problem goes back MONTHS intermittently! I think the BIGGEST problem is the total lack of a properly descriptive error message. That is just lazy, sloppy application design and is the real root cause of this issue. A proper error message would assist both the users and Fitbit support in resolving this issue. Please escalate this to application development and ask them to go through the code and add PROPER error messages anywhere the application might throw an error. There is NO reason to EVER display a message as vague as "Something went wrong". A proper error message should say not only what likely went wrong, but ideally if possible tell you what, if anything, you should do, even if that is: Wait for the server to become available. At least that way if the problem is not something under the users control they won't waste time and potentially make the problem worse by trying to fix something outside their control! If you are doing system maintenance the application should display a message to that effect. If the server is down and the staff knows, ideally the error should inidcate that. I work in IT in the medical field where peoples lives can depend on server availability and this sort of slipshod error message would not be tolerated there but really there is no excuse for a message as vague as "Something went wrong" in any industry.

[Christiancosme]

At least it is up and working again, im in puerto rico, hopefully it is
working as well for everyone

[Martsmac]

It's working for me again now. Was able to get in and do my workout now I can go to bed (later than I wanted to but glad to get it in) thanks fitbit/Google.

[2dMax]

It's mysteriously working again after retrying to login... Hayy did you restart the servers to refresh your connection to Google Accounts? 

Seriously, you're error message can do better to help your app in checking.