help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in nor sync on Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2023 18:33 - last edited on ‎10-11-2023 21:00 by Fitbit Moderator

‎10-11-2023 18:33 - last edited on ‎10-11-2023 21:00 by Fitbit Moderator

I'm also having the issue. Watch was not syncing today and tried everything to get it back. Eventually unpaired and reinstalled everything and now I can't even sign in to the app to set the watch up from scratch. Does not matter the network I'm on..

Moderator edit: Subject for clarity.

Best Answer
100 REPLIES 100

‎10-15-2023 09:09

In response to Bank182

‎10-15-2023 09:09

Wow, that is awful. This will be my last fitbit. Too many problems and total lack of good customer support. The new app sucks! I've been having issues too, ever since they changed it.

Best Answer