Can't log in to my Fitbit app nor reset my password

[Subhash_More]

I am unable to resets password 

Moderator Edit: Clarified subject

[Rich_Laue]

@Subhash_More could we get more info on this? Are you asking about the password to your fitbit account, or the pin on your Versa 3 for fitbit pay? 

Do you get any errors that we should know about?

How far into the process do you get? 

Is your Versa 3 still connected to your fitbit account? 

What should I know about Fitbit Pay?

Use your credit and debit cards on your device to make contactless payments

[MarreFitbit]

Hi there, @Subhash_More. Welcome to the Community Forums. Thanks for the details provided in your post. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

[Mrs_scoyy]

How do I erase old and start new

[MarreFitbit · Accepted solution]

Hi there, @Anfield11. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your AZM. 

I've seen you contacted our Support Team after posting here. If you still need help, please feel free to contact our team back so they can continue assisting you.

Have a great day.