Can't log in to my Fitbit app

[Cazzybats]

I've been trying to log in on the app and it keeps telling me to change password,so I've tried several times and it's not letting me,keeps saying password reset not valid

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cazzybats. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out.

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

[Hawson1407]

I am having the same issue. I have reset the password using the link sent by email and I can login on a browser using the new password fine. Everytime I try to use the app it tells me I have an invalid email or password, even though I'm using the exact same login details. I have tried uninstalling and reinstalling the app, restarting my phone, I've checked the date and time are automatic etc. I still get the same message! Any ideas?

[MarreFitbit]

Hi there, @Hawson1407. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.