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Can't log in to my Fitbit app

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‎11-03-2022 02:45 - last edited on ‎11-10-2022 08:58 by Fitbit Moderator

‎11-03-2022 02:45 - last edited on ‎11-10-2022 08:58 by Fitbit Moderator

I have been using my fitbit via my phone for 2 years. I was asked to log in again but the log in failed and no message was shown. I have cleared the cache and done a 'force stop', reinstalled the app and rebooted my phone twice, but it still won't log in.

 

Moderator Edit: Clarified subject

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‎11-10-2022 09:00 - edited ‎08-01-2023 03:46

‎11-10-2022 09:00 - edited ‎08-01-2023 03:46

Hi there, @Alanlow. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before posting here. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-10-2022 09:00 - edited ‎08-01-2023 03:46

‎11-10-2022 09:00 - edited ‎08-01-2023 03:46

Hi there, @Alanlow. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before posting here. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer