Can't log in to my Fitbit app

[Mehana]

I got my versa 3  today, but I can't sign into the fitbit app.

I could sing in to the community here but not into the app.

Changed my password about 5 times already.

What can I do?

Moderator Edit: Clarified subject

[Guy_]

Hi, if you are running any security software on your phone or using VPN this can cause problems. Try with the phone wifi off.

[MarreFitbit]

Hi there, @Mehana. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app before reaching out. 

If you've followed @Guy_ suggestion and still cannot log in to your Fitbit app, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

[Mehana]

Thank you very much for your answer.

I finally could log in,after I loaded the fitbit app and used a complete new password.

But I do have more problems with my watch.

Since last night the watch show's a wrong time..why,?and how do I fix it?

I have a readme note 7,Wich I also cannot connect... very discouraging

I hope I can get all those things to work, I would be sad not to keep the watch

[MarreFitbit · Accepted solution]

@Mehana Anytime! 🙂

I'm sorry to hear about the issues you're having now. I understand how discouraging this can be. 

In order to solve the issue, keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. Since you're running into syncing difficulties, see Why won't my Fitbit device sync?

Nevertheless, please make sure that your Redmi Note 7 meets the requirements listed here to properly operate with the Fitbit app.

Let me know if you need further assistance.