help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in to my account on Fitgift app.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2022 16:15

‎09-11-2022 16:15

I want to exchange my coins for cash but it keeps telling me tokens prepared failed to check my network settings. I have cleared the cache, uninstalled and reinstalled the app, rebooted my phone and still nothing. There is nowhere on the app for me to log in to my account. I had made a account and I actually exchanged my tokens like once before. I don't want to lose my coins but I have no way to log into my account. Please help

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-11-2022 16:42

‎09-11-2022 16:42

This is Fitbit, not Fitgift; totally different animals.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
3 REPLIES 3

‎09-11-2022 16:42

‎09-11-2022 16:42

This is Fitbit, not Fitgift; totally different animals.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-11-2022 16:47

In response to JohnnyRow

‎09-11-2022 16:47

Oh crap lol sorry I didn't even notice that. 

Best Answer
0 Votes

‎09-11-2022 17:50

In response to candersen80

‎09-11-2022 17:50

No problem;  good luck.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes